Canape's Dessert Catering 15 TO 20pax

Customized Catering Policy

1. Allergies and Dietary Restrictions

• Disclosure: Customers must inform us of any allergies or dietary restrictions at least 7 days prior to the event. This includes common allergens such as nuts, dairy, gluten, shellfish, and any other specific food sensitivities.
• Labeling: We will make every effort to accommodate dietary needs and will label dishes that contain common allergens. However, cross-contamination may occur, and we cannot guarantee a completely allergen-free environment.
• Substitutions: We offer substitutions for common allergens (e.g., dairy-free, gluten-free options) based on availability and must be specified in advance.

2. Customization and Menu Changes

• Menu Finalization: Finalized menu selections must be confirmed at least 14 days prior to the event. Changes requested after this period may incur additional charges and are subject to availability.
• Seasonal Ingredients: Due to seasonal availability, some ingredients may change. We will notify you of any significant alterations to the menu.

3. Quantity and Servings

• Guest Count: Accurate guest count must be provided 7 days before the event. Adjustments to the count after this period may result in additional charges or limited availability.
• Portion Size: Portions are designed to be adequate based on typical consumption rates. Additional servings may be arranged at an extra cost.

4. Mocktails and Beverages

• Menu Options: A selection of NON-ALCOHOLIC mocktails will be provided as per the agreed menu. Custom mocktails are available upon request and may incur additional charges.
• Alcohol Policy: Alcoholic beverages are not included and must be provided by the client if desired.

5. Service and Staffing

• Staffing Levels: Service staff will be provided based on the size and requirements of the event. Additional staff may be arranged at an extra cost.
• Service Hours: Standard service hours are 5hours. Additional hours can be requested in advance and will be subject to additional charges.

6. Setup and Cleanup

• Setup: Our team will arrive 4 hours before the event start time for setup. If additional setup time is required, please notify us in advance.
• Cleanup: Post-event cleanup includes the removal of food and catering equipment. Full venue cleanup is not included and must be arranged separately.

7. Payment and Cancellations

• Deposit: A non-refundable deposit of 50% is required to secure the booking.
• Final Payment: The remaining balance is due 3days before the event.
• Cancellations: Cancellations made 7 days before the event are subject to a 20% cancellation fee. No refunds will be issued for cancellations made less than 7 days before the event.

8. Liability and Insurance

• Liability: We are not liable for any adverse reactions or health issues resulting from the consumption of our food or beverages.
• Insurance: We maintain appropriate insurance coverage for our services.

9. Special Requests and Additional Services

• Requests: Any special requests (e.g., custom decorations, themed presentations) should be communicated at least 14 days prior to the event and may incur additional charges.
• Additional Services: Any extra services not listed in the initial agreement will be discussed and priced separately.

10. Compliance and Regulations

• Health and Safety: We comply with all local health and safety regulations. Any specific venue restrictions or regulations must be communicated to us in advance.